EDMO, a SaaS company providing AI-driven enrollment automation solutions for higher education, today announced the launch of its Conversation Intelligence (CI) Suite, designed to support student lead tracking, prioritization, outreach, and streamlined admissions workflows for enrollment teams across the entire student journey.
The suite brings together two core products- Advisor Copilot and Student Copilot- to help institutions deliver consistent, context-aware, and scalable student engagement while improving operational efficiency across admissions and student support teams.
As universities manage growing application volumes and increasingly complex communication across multiple channels, admissions and student support teams are finding it harder to deliver fast, consistent, and personalized engagement. The Conversation Intelligence Suite helps address this by combining AI-driven insights, institutional knowledge, and automation to streamline and scale student interactions across the enrollment lifecycle.
At the core of the suite is Advisor Copilot, which sits within your CRM and supports admissions and enrollment teams by analyzing applicant behavior, engagement signals, and application status and prioritizing top leads in real time. It helps institutions identify high-intent applicants, prioritize outreach, and automate personalized follow-ups to improve application completion rates and enrollment outcomes.
Student Copilot extends this intelligence directly to students, providing an always-on, omnichannel assistant that delivers instant responses to queries, guides applicants through enrollment steps, and reduces friction across communication channels such as SMS, website, voice, etc.
Together, these tools form a unified Conversation Intelligence framework that connects institutional knowledge, staff workflows, and student interactions into a seamless system.
“Higher education institutions are not just looking for automation; they need intelligent systems that understand context, adapt to student intent, and enable meaningful conversations at scale,” said Ashish Fernando, Founder & CEO of EDMO. “With our Conversation Intelligence Suite, we are bringing together Advisor Copilot and Student Copilot to create a connected ecosystem that improves both operational efficiency and student experience.”
Key capabilities of the Conversation Intelligence Suite include
Advisor Copilot
- Identifies high-intent applicants by analyzing engagement signals and application behavior
- Prioritizes students based on likelihood to enroll to improve conversion efficiency
- Provides real-time insights into application status and student progression
- Automates personalized outreach and follow-ups based on applicant activity
- Available within CRMs like Salesforce, Slate, etc.
Student Copilot
- Delivers instant, personalized AI-powered responses to student queries across multiple channels such as voice, web, sms, WhatsApp and more.
- Guides applicants through admissions steps, requirements, and submissions
- Provides consistent, accurate information aligned with institutional policies
- Enables 24/7 student support to reduce response delays and improve engagement
- Seamless integration with the university’s CRM, website, etc.
The launch of the Conversation Intelligence Suite marks a significant step in EDMO’s mission to modernize higher education operations through AI-powered engagement, enabling institutions to deliver more responsive, personalized, and scalable student experiences.
EDMO is an award-winning AI-powered admissions automation platform purpose-built for higher education institutions.
With over 3 million student documents processed and more than $10 million in institutional cost savings, EDMO delivers intelligent tools that streamline enrollment workflows, reduce administrative burden, and enhance student engagement across the admissions lifecycle.
Recognized as a Salesforce Fan Favourite Award Winner 2025, TDX Partner AgentPitch Winner, and a proud Slate Silver Partner, EDMO integrates seamlessly into existing CRM and SIS environments, helping universities work smarter without needing to rip and replace.
Trusted by leading institutions such as National University, NYU, University of Pennsylvania, Pennwest University, Rowan University, and Pearson, EDMO empowers admissions and enrollment teams with scalable automation, real-time insights, and AI-driven decision support.
