Dive Summary:
- George Washington University (GWU) has added Tech Commons – a new walk-up, in-person IT help desk – to its current tech support service offerings.
- Tech Commons is a collaboration by GWU's Division of Information Technology, which supports technology in campus buildings, and Academic Technologies, which supports learning and teaching technology.
- Tech Commons will provide computer maintenance, phone, internet and cable TV support for residence halls, mobile device configuration and support, Dell and Apple warranty repairs, virus and malware wipes, Mac and Windows operating system support and computer lab support.
From the article:
"George Washington University is continuing to buck the outsourcing trend for tier 1 technical support with the recent expansion of its in-house tech support services. The university already offers 24-hour in-house tech support, and has now added Tech Commons, a new walk-up IT help desk to provide in-person tech support for faculty, staff, and students. ..."
